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When did the web become social? A history

12 May

Cross posted from Superchooha blog by Ralston D’ Souza.

It is very difficult to track the beginning or the end of Social media accurately. It is a vast realm that is changing at all times. The first known socially interactive platform in the world emerged in 1979. It was called Usenet. Its inventors were two computer scientists by the names of Tom Truscott and Jim Ellis. In the interim of 1979 and the early 90’s, there were a number of platforms like BBS (Bulletin Board Systems) which were in some small abstract way an equivalent of social media today. IRC better known as Internet Relay Chat was in one sense the father of modern day chat platforms we have on almost every social networking website and mail client today. IRC’s were first used in order to share links and generally stay in touch. Also, ‘Leetspeak’ began at this juncture.

The comparison between modern Social media platforms and Usenet is based on the premise that both of them united people and contained the foremost essence or the crux of any social media platform: interaction emerging from common interests.

Over the years, marketing has adapted to social media and the fact that there is an increase in the presence of more and more people coming online and interacting. It is human tendency to trust people in a new medium of interaction. Cases in point being social media platforms like face book and twitter when they first emerged. Although niche, social media platforms are greater influencers as compared to television today because people get the missing dimension of interactivity which a TVC or a print commercial cannot give. Secondly, the user can choose who to interact with.

The clue train manifesto is a set of 95 theses regarding new market places. These theses are a call to action for businesses in the new market place. An instance of one such new market place is the internet. The manifesto goes on to say, that ‘a powerful global conversation has begun. Owing to a marketplace, which is more informed, and share relevant knowledge at a blinding speed, the stress is on having a conversation with people. So the more informed you are, the better the relevance and hence, better will be the quality of your conversations.

In social media, there is one paradigm of engagement only:

Attention ——> Relevance
As a newcomer to social media, I have realized that the online audience is smart. More so, they seek relevance. “What’s in it for me?” is generally their first and foremost question before they join your community or interact with you. Taking a patronizing tone with an audience this sharp, is the equivalent of social media suicide.

Although not all of them have what Daniel Goleman calls EQ, they can find out if the information is accurate, just in case you are taking the high ground by Pfaffing.

Why is it ‘Social’ Media?
The word ‘Social’ in its most basic sense refers to the interaction of organisms with other organisms and to their collective co-existence, irrespective of whether they are aware of it or not, and irrespective of whether the interaction is voluntary or involuntary. Social Media is media meant to be disseminated through the use of the internet. Now this broad definition of Social Media can include Microblogging, Social networking (which is distinct from Social media), Social bookmarking, Blogging, Social network aggregation, Photo/video sharing and so much more.

Heraclitus wrote once, that you cannot enter the same river twice. For a beginner in Social Media all I can say is that there are many aspects of it that I have not completely discovered as yet and by the time I discover them, the river is not quite the same anymore!

Getting someone socially naked

22 Mar

Cross posted from the Superchooha blog

Someone off late showed some interest in my friend. My advise to her was of course Google him. To her surprise [not mine], within minutes she knew a lot about him. Let’s take the very talented and the lady’s man Mayur Makheri as our case study here.

Ladies, he is also the Head, Social Media Strategy at Superchooha. Go follow him!

A Google search reveals this
http://www.google.co.in/search?hl=en&client=firefox-a&hs=DCM&rls=org.mozilla:en-US:official&q=mayur+makheri&start=10&sa=N

His Linkedin tells me

  • His educational background. Good enough to tell the parents. [MBA kiya hai bhai]
  • His work ex. Has a marketing background, will give a good sales pitch to the relatives ;)
  • Is currently at a leading position at Superchooha. That means access to credit cards with high credit limit.

His Twitter tells me

His Facebook tells me

He seems like a great guy to be with and take home. Woohoo! Who needs Shaadi.com? On these lines do check http://www.youpid.in/ an Indian initiative on a matrimonial social network. [We have no association with them whatsoever, just that it's a pretty cool concept]

Mr. Mayur Makheri you are socially [media] naked now. Go figure!

Lack of dedicated and professional new media teachings in Indian curriculums

22 Mar

Cross posted from the Superchooha blog

I myself being a recent graduate (engineer) I know how frustrating it was to learn everything on my own. I think the Indian schools and colleges, right from primary to top IIMs and IITs are very very deficient right now in teaching our country’s students about the new media.

I have seen people coming out from IIMs with MBA in journalism and not knowing what Twitter or Blogs are. Suggesting some ideas from my own personal experience – please put in yours in the comments and work together to change this!

1. What should be the right age to expose a student to new media technologies?

I think it should start from 7-8th grade itself which is the usual age when kids come in touch with computers and internet. And if they can be moulded in the right way, some percentage of them will grow up to use Twitter and Facebook in the right way and not to send ‘fraandhsip requests’ to anon chicks

2. What are we doing about teaching in B schools and journalism schools? What about the top marketing schools like MICA?

Any thoughts or personal observations here? I find the results woefully low. Even small efforts like guest lectures are not being taken.

3. Can we implement an industry / government defined course?

We will have to find interested colleges. Professors. Some survey of readiness of students to this topic. Then work together to define goals and results of the course. Its timing etc.

Amit Klein, Product Manager at Directi is doing some pretty good stuff in this regards. teaching online monitoring and marketing at NMIMS, Mumbai and ISB, Hyderabad. He’s been experimenting a lot even using Google Wave for internal collaboration.

Wat do you guys think? Can this dream be realised?

Customer support using online communities

22 Mar

Cross posted from the Superchooha blog

The underbelly of Indian social media industry

27 Jan

Cross posted from the Superchooha blog
Some shocking facts that I have come to realise from my small time in the industry:

Disclaimer

I’m not a social media guru / evangelist / stalwart in any way; but hell yeah! I know when things are going the wrong way. And yeah, this is not a rant – I am seriously surprised at the situation.

The industry is in a disorganised mess

  • For most of the agencies out there, social media is about Facebook and Twitter (and maybe Foursquare 2 years down the line) And this holds true for firms who have been around for more than 2 years now. Shame.
  • Weekly deliverables are in terms of of X updates on Twitter and Facebook! Billing is generated in terms of number of conversations achieved (relevant or irrelevant)
  • Huge amount of mailers are sent to randomest of email databases to increase the number of fans on Facebook

Well, if you have fallen prey to this system of doing social media then:

Is this really social media strategy / consulting / execution? This looks more like social media outsourcing to me! (more…)

A look behind the addiction called Farmville

27 Jan

Cross posted from the Superchooha blog

Zynga’s Farmville has taken the world by storm! And its not just the teens mind you, people of all age groups and walks of life are hooked to virtual farming! But what is this craze about? And most importantly WHY?

  • Maybe because, in a day and age where land rates are sky high, everyone can have a 24×24 farm at Farmville. You are ready to plow, plant, harvest and grow!
  • Maybe city dwellers want a taste of good ol’ countryside. Mooing cows, quacking ducks, meowing cats are all here to add to the zing. It’s a land where ugly ducklings get transformed to beautiful white swans.
  • Its not the aspect of farming that attracts players. Its simply the craze for things we cant have in real life with real money. Living in a rented apartment? Fret not, in Farmville you can own a farmhouse.

All said and done, Farmville is the perfect substitute or defense mechanism to get our dreams virtually. It connects us emotionally to a culture that we all desire. It connects us with more like minded people.

What else can be done?

Some social strategies that can be added to enhance the social gaming aspect: (more…)